Terms and Conditions

Welcome to consultlunarastro.com, a subpart of Lunar Astro Vedic Academy OPC Pvt Ltd (referred to as “Lunar Astro,” “we,” “us,” or “our”). By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully. If you do not agree to these Terms, you must not use our website.

1. Acceptance of Terms

By accessing and using consultlunarastro.com, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of revised Terms means that you accept and agree to the changes.

3. Use of the Website

You agree to use the website only for lawful purposes and in accordance with these Terms. You must not:

• Use the website in any way that breaches any applicable local, national, or international law or regulation.

   

• Use the website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

   

• Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the website.

   

• Introduce any viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.

   

4. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Lunar Astro Vedic Academy OPC Pvt Ltd or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on this website without our express written permission.

5. Disclaimer of Warranties

The website and its content are provided on an “as is” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the website or the information, content, or materials included on this website. To the fullest extent permissible by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

6. Limitation of Liability

In no event shall Lunar Astro Vedic Academy OPC Pvt Ltd, its directors, employees, or agents, be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of or inability to use the website, even if we have been advised of the possibility of such damages.

7. Indemnification

You agree to indemnify, defend, and hold harmless Lunar Astro Vedic Academy OPC Pvt Ltd, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liabilities, damages, and expenses (including legal fees) arising out of or in connection with your use of the website or your breach of these Terms.

8. Links to Third-Party Websites

Our website may contain links to third-party websites that are not owned or controlled by Lunar Astro Vedic Academy OPC Pvt Ltd. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You access any third-party websites at your own risk.

9. Privacy and Data Security

Your personal information remains confidential and will not be shared with any third parties. Phone numbers and account passwords are encrypted using secure hash technology to ensure privacy and security.

10. Consultations, Courses, and Refund Policy

• Astro-Vastu consultations are non-refundable once a course is purchased or a consultation is booked.

   

• Refunds, if applicable, will be determined solely by the Lunar Astro Committee.

   

• Refunds will not be issued in cases where a consultation is successful or the full time allocated for the service is utilized.

   

• In the event of an eligible refund, it may take up to one month for the amount to be deposited into the respective bank account.

   

• If your payment is deducted, but you have not received the order, a 100% refund will be provided for any type of order.

   

• If you have joined the consultation and left for any reason, or you want to cancel the appointment before the consultation date, there will be a 50% deduction.

   

Any refund requests must be made within three days of the order or booking. After this period, refund requests will not be accepted.

If the astrologer fails to predict any past event correctly, the native must come out of the call within 5 minutes; only then is the refund request considered.

Lunar Astro Vedic Academy reserves all other refund rights, and the refund process will take a minimum of 30 days from the request or approval date, subject to approval by the Lunar Astro team.

11. Products and Book Orders

• Paperback books are to be delivered within India only.

   

• If you order any paperback book at a foreign address, you will receive an e-book instead, and there will be no refund. (You need to email us to get the e-book.)

   

12. Browser Support for Video Lectures

Browser compatibility for playing video lectures is subject to DRM solution limitations and updates to ensure the highest security.

• Desktop/Laptop (Windows, Mac, Linux): Updated Chrome & Firefox are the most recommended browsers. The operating system should also be updated to the best possible version. If a message shows to upgrade the browser/OS, please update Chrome/Firefox first.

   

• If your account has integrated Fairplay DRM, Safari on Desktop can also play well (default Safari is not supported).

   

• Latest updated Edge on Windows 10/8 is supported (Edge version 83 and higher). Older versions are not supported.

   

• Android (Phone/Tablet): Latest updated Chrome is the default recommended browser (supported only for Android OS >5). If Chrome does not work due to DRM issues (possible in 1% of cases), try Firefox or Edge browsers (latest versions).

   

13. Chart Details Consent

By booking a consultation or providing chart details, you hereby affirm that the chart details provided are accurate and may be utilized for research purposes by Lunar Astro.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Dehradun, India.

15. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Lunar Astro Vedic Academy OPC Pvt Ltd
Address: 2nd Floor Cliff Tower, Vasant Vihar, Near Anurag Chowk, Dehradun, Uttarakhand – 248001
Email: consult@lunarastro.com
Phone: +91 8650-333-201

By using consultlunarastro.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

IMPORTANT REFUND POLICY (REPEATED FOR CLARITY)

Astro-Vastu consultations are non-refundable once a course is purchased or a consultation is booked. Refunds, if applicable, will be determined solely by the Lunar Astro Committee. Refunds will not be issued in cases where a consultation is successful or the full time allocated for the service is utilized. In the event of an eligible refund, it may take up to one month for the amount to be deposited into the respective bank account. If your payment is deducted, but you have not received the order, a 100% refund will be provided for any type of order. If you have joined the consultation and left for any reason, or you want to cancel the appointment before the consultation date, there will be a 50% deduction.

Any refund requests must be made within three days of the order or booking. After this period, refund requests will not be accepted.

If the astrologer fails to predict any past event correctly, the native must come out of the call within 5 minutes; only then is the refund request considered.

Lunar Astro Vedic Academy reserves all other refund rights, and the refund process will take a minimum of 30 days from the request or approval date, subject to approval by the Lunar Astro team.